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MANITOBA LIQUOR & LOTTERIES IS COMMITTED TO A WORKFORCE THAT IS DIVERSE, INCLUSIVE, AND REFLECTIVE OF THE MANITOBA POPULATION. SUBMITTED PHOTO FOCUS ON DIVERSITY, OPPORTUNITY AT LIQUOR & LOTTERIES That means the Crown corporation has a need for a diverse workforce with a wide array of skills, says Manitoba Liquor & Lotteries' vice-president of human resources, Rob Campbell. "One of the great things about our organization is there's an incredibly wide range of opportunities that we provide, from the customer service positions in the casinos and the Liquor Marts, to the support positions that range from electricians and housekeeping, food and beverage, to maintenance, human resources and finance to name a few," says Campbell. "It's just a great balance of opportunities for people once they enter the organization as to where they could possibly move to and have a career." Manitoba Liquor & Lotteries currently employs approximately 3,000 employees, and the Crown corporation boasts an extremely high retention rate among its workforce, says Campbell. "People like to stay with the organization," he says, adding the company works hard to make sure employees have the chance to work their way into new positions and new career opportunities through training and development. "One of the things we're really proud of is that we're constantly reassessing our operations to make sure that we're as efficient as possible and always keep improving." Manitoba Liquor & Lotteries offers employees competitive benefits, including maternity leave top-up payments and flexible options for disability, health and life insurance. The company is also committed to diversity in their workforce, says Campbell. As part of the organization's focus on diversity and inclusion, Manitoba Liquor & Lotteries has a Joint Diversity Network to discuss related programs, and an Accessibility Working Group to make sure the Crown corporation is in compliance with the Accessibility for Manitobans Act. The focus on diversity led to the creation of a program that aims to teach staff about the ongoing effects of the residential school system, says Campbell. In line with the Circles of Reconciliation program, we added something different and staff had the opportunity to see a special viewing of Gord Downie's The Secret Path and take part in a CBC panel discussion about the issues around reconciliation earlier this year. "It's a different way of educating and reminding our employees about something that's very important," explains Campbell. "We try to provide all the right tools to train and educate people about the diverse cultures in our province and within our workforce. "That allows us to understand our customers better and provide services in a better way." And customer service is what it's all about for Manitoba Liquor & Lotteries, says Campbell. "We take great pride in our customer survey results and the feedback we receive from Manitobans on the service we provide," he says. "But we still focus on trying to re-invent ourselves and do things differently to try and enhance those services. We're constantly looking for new ways to train our employees and build on those already strong customer service skills." Giving back to the community is also a big part of the culture of Manitoba Liquor & Lotteries, says Campbell. Employees help pick the organization's "Charity of Choice" and are encouraged to support other initiatives in the community through the volunteer program, where every hour volunteered contributes to a corporate goal, which in turn results in a donation to the chosen organization. The combined charitable and volunteer efforts of Manitoba Liquor & Lotteries and its employees contribute in a meaningful way to our province – helping to improve the quality of life for Manitobans, says Campbell. "People here constantly want to be part of it all, volunteering thousands of hours of their personal time to help out," he says. For more information on the career opportunities available with Manitoba Liquor & Lotteries, visit mbll.ca. Manitoba Liquor & Lotteries has a wide range of career options available for Manitobans looking for part-time employment and those looking to start a career. These jobs span the province from Churchill to Winkler with 63 Liquor Marts, two casinos, distribution centres for liquor and lottery products and offices in Winnipeg, Brandon and Morris. "One of the things we're really proud of is that we're constantly reassessing our operations to make sure that we're as efficient as possible and always keep improving." 17

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