KEY THEMES FROM THE SURVEY
IMPACT OF PANDEMIC
2020 has delivered unprecedented challenges, and MCC would be remiss if we didn’t measure COVID-19’s impact on your 2020 business performance. How would you describe the impact of the pandemic on your business operations? Base: All respondents (n=397)
EXTREMELY NEGATIVE IMPACT
18%
MEDIUM IMPACT
48%
LOW IMPACT
In a June 2020 survey, this question was phrased to ask the state of operations as compared to summer 2019: • ‘Shut down’ operations temporarily: 11% • Lower than last year: 64% • Same to minimally changed: 17% • Noticed growth (Positive impact) as compared to Summer 2019: 6%
17%
MINIMAL TO NONE
9%
8%
POSITIVE IMPACT
BUSINESS CONCERNS
Please rank/sort the items below in terms of what you are most worried about right now as it relates to the internal operations of your business? [TOP CONCERN] Base: All respondents (n=397)
29%
Cash Flow (rent, payroll, etc.) Employee well-being/mental health Maintaining operations well enough to service customers Loss of market share/Access to markets Inventory depletion/Supply Chain Accounts receivable/Customers not paying/Cancelled orders Retaining staff (workforce) Attracting staff with required skills to fill new roles
18%
15%
11%
6%
4% 4%
69% of business affected ‘extremely negatively’ mentioned cash flow as their top concern, while 10% of them mentioned loss of market share as their top concern.
3% 3%
Messaging/Communications Contractual/Legal concerns Child care for employees HR benefits - cost and depletion None apply 0
2% 4
2
6
8
10
1%
0%
6%
WINTER 2020
7
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