AI IS ALREADY IN YOUR BUSINESS
Wahl emphasizes that frontline employees should help shape pilots, since they know their workflows best. “Ultimately, the employees become co-creators of the program and that allows for more organic growth, ensuring both adoption and that the actual implementation is effective,” Wahl says. But efficiency is just one part of the AI story. It can also be a powerful tool for skill-building and professional development, Kuly adds. “Within our team, it’s about using AI to support employees in learning and expanding their skills. That transformation has been just phenomenal,” Kuly says. “We're seeing less fatigue, teams being able to get work done — teams feel like they have extra support. They're more engaged in the work, excited about learning and eager to build new skills.” It’s also important to set aside the necessary time for teams to come together in person to learn and experiment with AI, Wahl says. “I always say that integrating AI into your business should be as hands-on as possible,” Wahl says. “One- on-one meetings or even a weekly drop-in session can be valuable, especially if that time is used to share pilots and discuss what people are trying. That creates
Implementing AI in a workplace is no different than any sort of change, Kuly notes, but in order to see success, leadership must model the right behaviour. “Leaders can’t take the view that ‘AI is for everyone but not for me.’ It sends the wrong message,” Kuly says. “Adopting AI is about building a new way of working together. To understand its value and manage risks, leaders need to lean in, experiment and learn alongside their teams.” ■ The Neralake team includes Benoit Theriault, sales and finance lead; James Froese, lead software developer; Michelle Kuly, co-founder; Matt Dirks, co-founder and managing partner; and Justin Band, intelligence and full stack developer.
a culture of learning and improvement.” And that culture has to start at the top.
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WINTER 2025
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