If you’re in the market for a new countertop — whether for the kitchen, powder room or a basement bar — the first step is to figure out how you’re going to use it. Will it be in a high traffic area? How do you want it to look? Do you have kids? Do you do a lot of baking and cooking? What is your budget? “There are plusses and minuses to all of these products, not just price,” Sherritt says. “A good sales consultant should be talking to you about how you plan on using it.” Customer service has been FLOFORM’s founding principle since brothers Harry, Frank and John Dyck opened the company’s first location at the corner of St. Mary’s Road and Oustic Avenue in 1961. In the ’80s, they expanded into Alberta and Saskatchewan, and by 2016 they had showrooms in B.C. as well as in cities in Idaho, Utah and Washington.
Even when FLOFORM faced the fallout of a defective glue back in the 1990s, they did 30,000 customers a solid by repairing every last affected countertop. “That’s why we’re in business today, because we looked after those people,” Sherritt says. “Customer satisfaction is what we strive for every day.”
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